The exposure report · Healthcare support

Healthcare support is hands-on and protected

Eighty per cent of healthcare support work cannot be sped up, and the largest occupation in it employs 1.32 million people at 79 per cent protected.

Exposure means published research judged an AI could halve the time a task takes, at the same quality. It is not a prediction about any job. How to read this


19
occupations
350
rated tasks
80%
cannot be sped up, 18 of 22 in the economy
36pts
between the most and least protected job here
Finding one

Nursing Assistants: 1.32 million people, 3 per cent reachable today

Eighteen per cent sits in the band needing a tool, mostly record keeping and scheduling. The remaining 79 per cent is direct physical care.

Personal Care Aides are the least protected occupation in the group at 64 per cent, and Endoscopy Technicians the most at 100 per cent.

Every occupation in the group, least protected first

Solid is reachable with a chat window today, pale needs software building first, grey cannot be sped up. Task counts are shown because several of these rest on fewer than twenty.

Personal Care Aides
Care Provider · Caregiver · Direct Care Worker · Home Care Aide
Tasks11
Medical Transcriptionists
Clinical Medical Transcriptionist · Documentation Specialist · Medical Language Specialist · Medical Scribe
Tasks15 Doing it 56k
Occupational Therapy Assistants
Acute Care Occupational Therapy Assistant (Acute Care OT Assistant) · Certified Occupational Assistant · Certified Occupational Therapist Assistant (COTA) · Certified Occupational Therapy Assistant (COTA)
Tasks22 Doing it 42k
Pharmacy Aides
Certified Pharmacist Assistant · Drug Purchaser · Front Counter Clerk · Pharmacist Assistant
Tasks17 Doing it 44k
Psychiatric Aides
Developmental Aide · Mental Health Aide (MHA) · Mental Health Worker (MHW) · Psychiatric Aide
Tasks17 Doing it 39k
Massage Therapists
Bodywork Therapist · Certified Massage Therapist (CMT) · Clinical Massage Therapist · Integrated Deep Tissue Massage Therapist
Tasks14 Doing it 81k
Speech-Language Pathology Assistants
Communication Assistant · Speech Assistant · Speech Paraeducator · Speech Pathologist Assistant
Tasks11 Doing it 108k
Medical Assistants
Certified Medical Assistant (CMA) · Chiropractor Assistant · Clinical Medical Assistant · Doctor's Assistant
Tasks20 Doing it 728k
Nursing Assistants
Certified Medication Aide (CMA) · Certified Nurse Aide (CNA) · Certified Nurses Aide (CNA) · Certified Nursing Assistant (CNA)
Tasks33 Doing it 1315k
Physical Therapist Aides
Physical Therapist Aide (PTA) · Physical Therapy Aide (PTA) · PT Attendant (Physical Therapy Attendant) · PT Tech (Physical Therapist Technician)
Tasks19 Doing it 42k
Dental Assistants
Certified Dental Assistant (CDA) · Certified Registered Dental Assistant · Dental Assistant (DA) · Expanded Dental Assistant
Tasks16 Doing it 347k
Physical Therapist Assistants
Certified Physical Therapist Assistant (CPTA) · Home Care Physical Therapy Assistant · Home Health Physical Therapist Assistant · Licensed Physical Therapist Assistant (LPTA)
Tasks21 Doing it 94k
Phlebotomists
Lab Liaison Technician · Mobile Examiner · Patient Service Technician (PST) · Phlebotomist
Tasks24 Doing it 133k
Veterinary Assistants and Laboratory Animal Caretakers
Animal Care Provider · Animal Caregiver · Avian Keeper · Certified Veterinary Assistant
Tasks28 Doing it 99k
Occupational Therapy Aides
Certified Occupational Rehabilitation Aide (CORA) · Direct Service Professional (DSP) · Direct Support Professional (DSP) · Occupational Rehabilitation Aide
Tasks15 Doing it 3k
Orderlies
Attendant · Operating Room Assistant · Orderly · Patient Care Assistant (PCA)
Tasks24 Doing it 45k
Home Health Aides
Caregiver · Certified Home Health Aide (CHHA) · Certified Medical Aide (CMA) · Certified Nurses Aide (CNA)
Tasks15
Medical Equipment Preparers
Central Processing Technician (CPT) · Central Service Technician (CST) · Central Sterile Supply Technician (CSS Technician) · Certified Registered Central Service Technician (CRCST)
Tasks16 Doing it 61k
Endoscopy Technicians
Certified Endo Tech (Certified Endoscopy Technician) · Certified Endoscopic Reprocessor (CER) · Certified Flexible Endoscope Reprocessor (CFER) · Certified Flexible Endoscopy Reprocessor (CFER)
Tasks12 Doing it 108k
All 19 healthcare support occupations combined
Task-weighted across the whole group, so a large occupation counts for more than a small one
Tasks350
Reachable today Needs software built first Cannot be sped up
If you work in People

A recruiting note rather than an AI one

These occupations are among the hardest to fill in most economies and among the least touched by what this report measures.

Whatever solves that shortage, this evidence says it is not going to be a language model doing the work instead.

What is missing from this chapter

There is no data here on what anybody actually does with AI. A dataset that appears to measure it was removed from this report because its meaning could not be stated. The reasoning is on the limits page.

The exposure ratings cover all 350 tasks in these 19 occupations with no gaps, and were made in 2023 against the model capabilities of that year. Read every figure as a floor.


Exposure ratings from Eloundou, Manning, Mishkin and Rock, GPTs are GPTs: Labor market impact potential of LLMs, Science 384, 1306–1308, 2024, used under the MIT licence. This page includes information from the O*NET Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. People Team AI has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Employment figures from the US Bureau of Labor Statistics.