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How exposed to AI is a Baggage Porters and Bellhop?

Of the 17 tasks O*NET lists for baggage porters and bellhops, 5 could be done in half the time with a chat window today. 11 cannot be sped up at all. Here is which.

Exposure means published research judged an AI could halve the time a task takes, at the same quality. It does not mean the task stops needing a person. How to read this

Also called
Bell CaptainBell PersonBellhopBellmanBellpersonDoormanGround Support AgentSky CapSkycapValet
Reachable today Needs software built first Cannot be sped up
17
tasks rated for this occupation
0%
hold a degree, from a survey of only 19
21k
people do this job in the US
14 of 31
least protected in personal care

Every task, and what AI can do with it

These are O*NET's task statements for this occupation, exactly as written, sorted into the three bands by the ratings behind this report. Nothing has been reworded.

Reachable with a chat window today

5
  • Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest
  • Explain the operation of room features, such as locks, ventilation systems, and televisions
  • Page guests in hotel lobbies, dining rooms, or other areas
  • Complete baggage insurance forms
  • Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services

Only with software built on top

1
  • Compute and complete charge slips for services rendered and maintain records

Cannot be sped up

11
  • Receive and mark baggage by completing and attaching claim checks
  • Greet incoming guests and escort them to their rooms
  • Transport guests about premises and local areas, or arrange for transportation
  • Maintain clean lobbies or entrance areas for travelers or guests
  • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts
  • Assist physically challenged travelers and other guests with special needs
  • Deliver messages and room service orders, and run errands for guests
  • Pick up and return items for laundry and valet service
  • Act as part of the security team at transportation terminals, hotels, or similar establishments
  • Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel
  • Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable
What this does not say

This is not a prediction about your job

Nobody surveyed an employer. Tasks are counted equally, so a percentage here is a share of the list rather than a share of your week. And the ratings were made in 2023, which makes every figure a floor rather than a ceiling.

It must never be used to select anyone for redundancy. The full limits are here.

Where to go next

This is the standard task list for the title. The useful next question is which of the tasks you actually do should go near AI, and which should not.

Sort your own tasks Read the full report

Exposure ratings from Eloundou, Manning, Mishkin and Rock, GPTs are GPTs: Labor market impact potential of LLMs, Science 384, 1306–1308, 2024, used under the MIT licence. This page includes information from the O*NET Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. People Team AI has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Employment figures from the US Bureau of Labor Statistics.