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How exposed to AI is a Bill and Account Collector?

Of the 15 tasks O*NET lists for bill and account collectors, 2 could be done in half the time with a chat window today. 4 cannot be sped up at all. Here is which.

Exposure means published research judged an AI could halve the time a task takes, at the same quality. It does not mean the task stops needing a person. How to read this

Also called
Account RepresentativeAccounts Receivable Specialist (AR Specialist)Collection AgentCollection SpecialistCollectorDebt CollectorPatient Access SpecialistPatient Account RepresentativeTelephone Collector
Reachable today Needs software built first Cannot be sped up
15
tasks rated for this occupation
21%
hold a degree, from a survey of 22
213k
people do this job in the US
28 of 51
least protected in office and admin

Every task, and what AI can do with it

These are O*NET's task statements for this occupation, exactly as written, sorted into the three bands by the ratings behind this report. Nothing has been reworded.

Reachable with a chat window today

2
  • Answer customer questions regarding problems with their accounts
  • Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims

Only with software built on top

9
  • Record information about financial status of customers and status of collection efforts
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
  • Advise customers of necessary actions and strategies for debt repayment
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors
  • Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts
  • Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers

Cannot be sped up

4
  • Locate and monitor overdue accounts, using computers and a variety of automated systems
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
  • Receive payments and post amounts paid to customer accounts
  • Negotiate credit extensions when necessary
What this does not say

This is not a prediction about your job

Nobody surveyed an employer. Tasks are counted equally, so a percentage here is a share of the list rather than a share of your week. And the ratings were made in 2023, which makes every figure a floor rather than a ceiling.

It must never be used to select anyone for redundancy. The full limits are here.

Where to go next

This is the standard task list for the title. The useful next question is which of the tasks you actually do should go near AI, and which should not.

Sort your own tasks Read the full report

Exposure ratings from Eloundou, Manning, Mishkin and Rock, GPTs are GPTs: Labor market impact potential of LLMs, Science 384, 1306–1308, 2024, used under the MIT licence. This page includes information from the O*NET Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. People Team AI has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Employment figures from the US Bureau of Labor Statistics.