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How exposed to AI is a Cashier?

Of the 29 tasks O*NET lists for cashiers, 5 could be done in half the time with a chat window today. 14 cannot be sped up at all. Here is which.

Exposure means published research judged an AI could halve the time a task takes, at the same quality. It does not mean the task stops needing a person. How to read this

Also called
Cage CashierCashierCenter Aisle CashierCentral Aisle CashierCheckerCustomer AssistantSales AssociateStore AttendantStore ClerkToll Collector
Reachable today Needs software built first Cannot be sped up
29
tasks rated for this occupation
0%
hold a degree, from a survey of 21
3318k
people do this job in the US
19 of 22
least protected in sales

Every task, and what AI can do with it

These are O*NET's task statements for this occupation, exactly as written, sorted into the three bands by the ratings behind this report. Nothing has been reworded.

Reachable with a chat window today

5
  • Answer customers' questions, and provide information on procedures or policies
  • Help customers find the location of products
  • Assist customers by providing information and resolving their complaints
  • Answer incoming phone calls
  • Offer customers carry-out service at the completion of transactions

Only with software built on top

10
  • Issue receipts, refunds, credits, or change due to customers
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Calculate total payments received during a time period, and reconcile this with total sales
  • Keep periodic balance sheets of amounts and numbers of transactions
  • Compute and record totals of transactions
  • Monitor checkout stations to ensure they have adequate cash available and are staffed appropriately
  • Post charges against guests' or patients' accounts
  • Request information or assistance, using paging systems
  • Cash checks for customers
  • Compile and maintain non-monetary reports and records

Cannot be sped up

14
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Greet customers entering establishments
  • Supervise others and provide on-the-job training
  • Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
  • Stock shelves, sort and reshelve returned items, and mark prices on items and shelves
  • Sort, count, and wrap currency and coins
  • Weigh items sold by weight to determine prices
  • Issue trading stamps, and redeem food stamps and coupons
  • Pay company bills by cash, vouchers, or checks
  • Process merchandise returns and exchanges
  • Sell tickets and other items to customers
What this does not say

This is not a prediction about your job

Nobody surveyed an employer. Tasks are counted equally, so a percentage here is a share of the list rather than a share of your week. And the ratings were made in 2023, which makes every figure a floor rather than a ceiling.

It must never be used to select anyone for redundancy. The full limits are here.

Where to go next

This is the standard task list for the title. The useful next question is which of the tasks you actually do should go near AI, and which should not.

Sort your own tasks Read the full report

Exposure ratings from Eloundou, Manning, Mishkin and Rock, GPTs are GPTs: Labor market impact potential of LLMs, Science 384, 1306–1308, 2024, used under the MIT licence. This page includes information from the O*NET Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. People Team AI has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Employment figures from the US Bureau of Labor Statistics.