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How exposed to AI is a Computer Network Support Specialist?

Of the 26 tasks O*NET lists for computer network support specialists, 6 could be done in half the time with a chat window today. 4 cannot be sped up at all. Here is which.

Exposure means published research judged an AI could halve the time a task takes, at the same quality. It does not mean the task stops needing a person. How to read this

Also called
Computer Network SpecialistIT Consultant (Information Technology Consultant)Network SpecialistNetwork Support SpecialistNetwork Technical AnalystNetwork TechnicianPersonal Computer Network AnalystSystems Specialist
Reachable today Needs software built first Cannot be sped up
26
tasks rated for this occupation
50%
hold a degree, from a survey of 38
176k
people do this job in the US
29 of 36
least protected in computing and maths

Every task, and what AI can do with it

These are O*NET's task statements for this occupation, exactly as written, sorted into the three bands by the ratings behind this report. Nothing has been reworded.

Reachable with a chat window today

6
  • Provide telephone support related to networking or connectivity issues
  • Train users in procedures related to network applications software or related systems
  • Test repaired items to ensure proper operation
  • Document help desk requests and resolutions
  • Research hardware or software products to meet technical networking or security needs
  • Create or revise user instructions, procedures, or manuals

Only with software built on top

16
  • Back up network data
  • Configure security settings or access permissions for groups or individuals
  • Analyze and report computer network security breaches or attempted breaches
  • Identify the causes of networking problems, using diagnostic testing software and equipment
  • Document network support activities
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment
  • Install network software, including security or firewall software
  • Troubleshoot network or connectivity problems for users or user groups
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes
  • Analyze network data to determine network usage, disk space availability, or server function
  • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment
  • Test computer software or hardware, using standard diagnostic testing equipment and procedures
  • Monitor industry Web sites or publications for information about patches, releases, viruses, or potential problem identification
  • Create or update technical documentation for network installations or changes to existing installations
  • Maintain logs of network activity
  • Run monthly network reports

Cannot be sped up

4
  • Perform routine maintenance or standard repairs to networking components or equipment
  • Install new hardware or software systems or components, ensuring integration with existing network systems
  • Install or repair network cables, including fiber optic cables
  • Install and configure wireless networking equipment
What this does not say

This is not a prediction about your job

Nobody surveyed an employer. Tasks are counted equally, so a percentage here is a share of the list rather than a share of your week. And the ratings were made in 2023, which makes every figure a floor rather than a ceiling.

It must never be used to select anyone for redundancy. The full limits are here.

Where to go next

This is the standard task list for the title. The useful next question is which of the tasks you actually do should go near AI, and which should not.

Sort your own tasks Read the full report

Exposure ratings from Eloundou, Manning, Mishkin and Rock, GPTs are GPTs: Labor market impact potential of LLMs, Science 384, 1306–1308, 2024, used under the MIT licence. This page includes information from the O*NET Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. People Team AI has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Employment figures from the US Bureau of Labor Statistics.