Will AI replace Concierges?

Nothing in this data answers that. It measures whether an AI could halve the time a task takes, not whether an employer keeps the role. 31 per cent of the tasks listed for this occupation cannot be sped up at all.

Which parts of a Concierge job can AI already do?

10 of the 16 tasks listed for this occupation were rated as ones a chat window could finish in half the time.

How exposed to AI is a Concierge?

Of the 16 tasks O*NET lists for concierges, 10 could be done in half the time with a chat window today. 5 cannot be sped up at all. Here is which.

Exposure means published research judged an AI could halve the time a task takes, at the same quality. It does not mean the task stops needing a person. How to read this

Also called

Activities ConciergeChef ConciergeClub ConciergeConciergeConference ConciergeFront Desk AgentGuest Service AgentHotel ConciergeLobby ConciergeService Concierge

63%

31%

Reachable today Needs software built first Cannot be sped up

16: tasks rated for this occupation
9%: hold a degree, from a survey of 22
34k: people do this job in the US
1 of 31: least protected in personal care

Every task, and what AI can do with it

These are O*NET's task statements for this occupation, exactly as written, sorted into the three bands by the ratings behind this report. Nothing has been reworded.

Reachable with a chat window today

Provide directions to guests
Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events
Provide information about local features, such as shopping, dining, nightlife, or recreational destinations
Make travel arrangements for sightseeing or other tours
Provide business services for guests, such as sending or receiving faxes or shipping packages
Arrange childcare services for guests
Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides
Perform office duties on a temporary basis when needed
Arrange for interpreters or translators when patrons require such services
Arrange for the replacement of items lost by travelers

Only with software built on top

Order flowers for guests

Cannot be sped up

Pick up and deliver items or run errands for guests
Receive, store, or deliver luggage or mail
Plan special events, parties, or meetings, which may include booking musicians or celebrities
Provide food and beverage services to guests
Clean and tidy hotel lounge

What this does not say

This is not a prediction about your job

Nobody surveyed an employer. Tasks are counted equally, so a percentage here is a share of the list rather than a share of your week. And the ratings were made in 2023, which makes every figure a floor rather than a ceiling.

It must never be used to select anyone for redundancy. The full limits are here.

Where to go next

This is the standard task list for the title. The useful next question is which of the tasks you actually do should go near AI, and which should not.

Sort your own tasks Read the full report

Exposure ratings from Eloundou, Manning, Mishkin and Rock, GPTs are GPTs: Labor market impact potential of LLMs, Science 384, 1306–1308, 2024, used under the MIT licence. This page includes information from the O*NET Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. People Team AI has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Employment figures from the US Bureau of Labor Statistics.