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How exposed to AI is a Counter and Rental Clerk?

Of the 16 tasks O*NET lists for counter and rental clerks, 9 could be done in half the time with a chat window today. 3 cannot be sped up at all. Here is which.

Exposure means published research judged an AI could halve the time a task takes, at the same quality. It does not mean the task stops needing a person. How to read this

Also called
Counter ClerkCounter Service RepresentativeLeasing ConsultantRental AgentRental AssistantRental AssociateRental ClerkRental Counter ClerkRental Sales RepresentativeVideo Clerk
Reachable today Needs software built first Cannot be sped up
16
tasks rated for this occupation
20%
hold a degree, from a survey of 24
372k
people do this job in the US
5 of 22
least protected in sales

Every task, and what AI can do with it

These are O*NET's task statements for this occupation, exactly as written, sorted into the three bands by the ratings behind this report. Nothing has been reworded.

Reachable with a chat window today

9
  • Receive orders for services, such as rentals, repairs, dry cleaning, and storage
  • Explain rental fees, policies, and procedures
  • Provide information about rental items, such as availability, operation, or description
  • Advise customers on use and care of merchandise
  • Answer telephones to provide information and receive orders
  • Prepare rental forms, obtaining customer signature and other information, such as required licenses
  • Reserve items for requested times and keep records of items rented
  • Recommend and provide advice on a wide variety of products and services
  • Allocate equipment to participants in sporting events or recreational activities

Only with software built on top

4
  • Compute charges for merchandise or services and receive payments
  • Greet customers and discuss the type, quality, and quantity of merchandise sought for rental
  • Rent items, arrange for provision of services to customers, and accept returns
  • Keep records of transactions and of the number of customers entering an establishment

Cannot be sped up

3
  • Inspect and adjust rental items to meet needs of customer
  • Receive, examine, and tag articles to be altered, cleaned, stored, or repaired
  • Prepare merchandise for display or for purchase or rental
What this does not say

This is not a prediction about your job

Nobody surveyed an employer. Tasks are counted equally, so a percentage here is a share of the list rather than a share of your week. And the ratings were made in 2023, which makes every figure a floor rather than a ceiling.

It must never be used to select anyone for redundancy. The full limits are here.

Where to go next

This is the standard task list for the title. The useful next question is which of the tasks you actually do should go near AI, and which should not.

Sort your own tasks Read the full report

Exposure ratings from Eloundou, Manning, Mishkin and Rock, GPTs are GPTs: Labor market impact potential of LLMs, Science 384, 1306–1308, 2024, used under the MIT licence. This page includes information from the O*NET Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. People Team AI has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Employment figures from the US Bureau of Labor Statistics.