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How exposed to AI is a Credit Counselor?

Of the 23 tasks O*NET lists for credit counselors, 10 could be done in half the time with a chat window today. 2 cannot be sped up at all. Here is which.

Exposure means published research judged an AI could halve the time a task takes, at the same quality. It does not mean the task stops needing a person. How to read this

Also called
Accredited Financial CounselorCertified Consumer Credit and Housing CounselorCertified Credit and Housing CounselorCertified Credit ConsultantCertified Credit CounselorCredit CounselorFinancial Health CounselorHousing CounselorPersonal Finance Counselor
Reachable today Needs software built first Cannot be sped up
23
tasks rated for this occupation
40%
hold a degree, from a survey of 25
31k
people do this job in the US
10 of 48
least protected in business and finance

Every task, and what AI can do with it

These are O*NET's task statements for this occupation, exactly as written, sorted into the three bands by the ratings behind this report. Nothing has been reworded.

Reachable with a chat window today

10
  • Explain services or policies to clients, such as debt management program rules, advantages and disadvantages of using services, or creditor concession policies
  • Explain general financial topics to clients, such as credit report ratings, bankruptcy laws, consumer protection laws, wage attachments, or collection actions
  • Prepare written documents to establish contracts with or communicate financial recommendations to clients
  • Negotiate with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, time extensions, or payment plans
  • Advise clients on housing matters, such as housing rental, homeownership, mortgage delinquency, or foreclosure prevention
  • Advise clients or respond to inquiries about financial matters in person or via phone, email, Web site, or Internet chat
  • Recommend educational materials or resources to clients on matters, such as financial planning, budgeting, or credit
  • Refer clients to social service or community resources for needs beyond those of credit or debt counseling
  • Explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions
  • Teach courses or seminars on topics, such as budgeting, management of personal finances, or financial literacy

Only with software built on top

11
  • Calculate clients' available monthly income to meet debt obligations
  • Create debt management plans, spending plans, or budgets to assist clients to meet financial goals
  • Prioritize client debt repayment to avoid dire consequences, such as bankruptcy or foreclosure or to reduce overall costs, such as by paying high-interest or short-term loans first
  • Assess clients' overall financial situations by reviewing income, assets, debts, expenses, credit reports, or other financial information
  • Interview clients by telephone or in person to gather financial information
  • Estimate time for debt repayment, given amount of debt, interest rates, and available funds
  • Maintain or update records of client account activity, including financial transactions, counseling session notes, correspondence, document images, or client inquiries
  • Create action plans to assist clients in obtaining permanent housing via rent or mortgage programs
  • Review changes to financial, family, or employment situations to determine whether changes to existing debt management plans, spending plans, or budgets are needed
  • Conduct research to help clients avoid repossessions or foreclosures or remove levies or wage garnishments
  • Investigate missing checks, payment histories, held funds, returned checks, or other related issues to resolve client or creditor problems

Cannot be sped up

2
  • Recommend strategies for clients to meet their financial goals, such as borrowing money through loans or loan programs, declaring bankruptcy, making budget adjustments, or enrolling in debt management plans
  • Disburse funds from client accounts to creditors
What this does not say

This is not a prediction about your job

Nobody surveyed an employer. Tasks are counted equally, so a percentage here is a share of the list rather than a share of your week. And the ratings were made in 2023, which makes every figure a floor rather than a ceiling.

It must never be used to select anyone for redundancy. The full limits are here.

Where to go next

This is the standard task list for the title. The useful next question is which of the tasks you actually do should go near AI, and which should not.

Sort your own tasks Read the full report

Exposure ratings from Eloundou, Manning, Mishkin and Rock, GPTs are GPTs: Labor market impact potential of LLMs, Science 384, 1306–1308, 2024, used under the MIT licence. This page includes information from the O*NET Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. People Team AI has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Employment figures from the US Bureau of Labor Statistics.