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How exposed to AI is a First-Line Supervisors of Gambling Services Worker?

Of the 30 tasks O*NET lists for first-line supervisors of gambling services workers, 5 could be done in half the time with a chat window today. 15 cannot be sped up at all. Here is which.

Exposure means published research judged an AI could halve the time a task takes, at the same quality. It does not mean the task stops needing a person. How to read this

Also called
Casino ManagerCasino Shift Manager (CSM)Floor SupervisorPit BossPit SupervisorSlot Floor PersonSlot Shift ManagerSlot Shift SupervisorSlot SupervisorTable Games Supervisor
Reachable today Needs software built first Cannot be sped up
30
tasks rated for this occupation
6%
hold a degree, from a survey of 30
20k
people do this job in the US
3 of 31
least protected in personal care

Every task, and what AI can do with it

These are O*NET's task statements for this occupation, exactly as written, sorted into the three bands by the ratings behind this report. Nothing has been reworded.

Reachable with a chat window today

5
  • Respond to and resolve patrons' complaints
  • Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games
  • Explain and interpret house rules, such as game rules or betting limits, for patrons
  • Answer patrons' questions about gaming machine functions and payouts
  • Establish policies on types of gambling offered, odds, or extension of credit

Only with software built on top

10
  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service
  • Perform paperwork required for monetary transactions
  • Monitor payment of hand-delivered jackpots to ensure promptness
  • Record the specifics of malfunctioning machines and document malfunctions needing repair
  • Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet
  • Exchange currency for customers, converting currency into requested combinations of bills and coins
  • Evaluate workers' performance and prepare written performance evaluations
  • Record, issue receipts for, and pay off bets
  • Determine how many gaming tables to open each day and schedule staff accordingly
  • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy

Cannot be sped up

15
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating
  • Greet customers and ask about the quality of service they are receiving
  • Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams
  • Establish and maintain banks and table limits for each game
  • Reset slot machines after payoffs
  • Monitor patrons for signs of compulsive gambling, offering assistance if necessary
  • Report customer-related incidents occurring in gaming areas to supervisors
  • Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed
  • Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating
  • Monitor stations and games and move dealers from game to game to ensure adequate staffing
  • Clean and maintain slot machines and surrounding areas
  • Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary
  • Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners
  • Interview and hire workers
  • Train, supervise, schedule, and evaluate workers
What this does not say

This is not a prediction about your job

Nobody surveyed an employer. Tasks are counted equally, so a percentage here is a share of the list rather than a share of your week. And the ratings were made in 2023, which makes every figure a floor rather than a ceiling.

It must never be used to select anyone for redundancy. The full limits are here.

Where to go next

This is the standard task list for the title. The useful next question is which of the tasks you actually do should go near AI, and which should not.

Sort your own tasks Read the full report

Exposure ratings from Eloundou, Manning, Mishkin and Rock, GPTs are GPTs: Labor market impact potential of LLMs, Science 384, 1306–1308, 2024, used under the MIT licence. This page includes information from the O*NET Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. People Team AI has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Employment figures from the US Bureau of Labor Statistics.