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How exposed to AI is a First-Line Supervisors of Non-Retail Sales Worker?

Of the 18 tasks O*NET lists for first-line supervisors of non-retail sales workers, 4 could be done in half the time with a chat window today. 6 cannot be sped up at all. Here is which.

Exposure means published research judged an AI could halve the time a task takes, at the same quality. It does not mean the task stops needing a person. How to read this

Also called
Customer Service Department SupervisorCustomer Service SupervisorDriver Sales SupervisorInformation Center SupervisorInside Sales SupervisorReservations SupervisorSales Department SupervisorSales LeaderSales SupervisorSales Team Leader
Reachable today Needs software built first Cannot be sped up
18
tasks rated for this occupation
58%
hold a degree, from a survey of 27
244k
people do this job in the US
14 of 22
least protected in sales

Every task, and what AI can do with it

These are O*NET's task statements for this occupation, exactly as written, sorted into the three bands by the ratings behind this report. Nothing has been reworded.

Reachable with a chat window today

4
  • Listen to and resolve customer complaints regarding services, products, or personnel
  • Formulate pricing policies on merchandise according to profitability requirements
  • Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy
  • Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items

Only with software built on top

8
  • Monitor sales staff performance to ensure that goals are met
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services
  • Keep records pertaining to purchases, sales, and requisitions
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
  • Plan and prepare work schedules, and assign employees to specific duties
  • Attend company meetings to exchange product information and coordinate work activities with other departments
  • Prepare sales and inventory reports for management and budget departments
  • Analyze details of sales territories to assess their growth potential and to set quotas

Cannot be sped up

6
  • Provide staff with assistance in performing difficult or complicated duties
  • Hire, train, and evaluate personnel
  • Visit retailers and sales representatives to promote products and gather information
  • Examine products purchased for resale or received for storage to determine product condition
  • Examine merchandise to ensure correct pricing and display, and that it functions as advertised
  • Inventory stock and reorder when inventories drop to specified levels
What this does not say

This is not a prediction about your job

Nobody surveyed an employer. Tasks are counted equally, so a percentage here is a share of the list rather than a share of your week. And the ratings were made in 2023, which makes every figure a floor rather than a ceiling.

It must never be used to select anyone for redundancy. The full limits are here.

Where to go next

This is the standard task list for the title. The useful next question is which of the tasks you actually do should go near AI, and which should not.

Sort your own tasks Read the full report

Exposure ratings from Eloundou, Manning, Mishkin and Rock, GPTs are GPTs: Labor market impact potential of LLMs, Science 384, 1306–1308, 2024, used under the MIT licence. This page includes information from the O*NET Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. People Team AI has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Employment figures from the US Bureau of Labor Statistics.