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How exposed to AI is a First-Line Supervisors of Office and Administrative Support Worker?

Of the 29 tasks O*NET lists for first-line supervisors of office and administrative support workers, 6 could be done in half the time with a chat window today. 5 cannot be sped up at all. Here is which.

Exposure means published research judged an AI could halve the time a task takes, at the same quality. It does not mean the task stops needing a person. How to read this

Also called
Accounting ManagerAccounts Payable SupervisorAccounts Receivable ManagerAdministrative SupervisorCustomer Service ManagerCustomer Service SupervisorOffice CoordinatorOffice ManagerOffice SupervisorStaff Services Manager
Reachable today Needs software built first Cannot be sped up
29
tasks rated for this occupation
47%
hold a degree, from a survey of 42
1444k
people do this job in the US
14 of 51
least protected in office and admin

Every task, and what AI can do with it

These are O*NET's task statements for this occupation, exactly as written, sorted into the three bands by the ratings behind this report. Nothing has been reworded.

Reachable with a chat window today

6
  • Resolve customer complaints or answer customers' questions regarding policies and procedures
  • Interpret and communicate work procedures and company policies to staff
  • Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management
  • Develop or update procedures, policies, or standards
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria

Only with software built on top

18
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff
  • Recruit, interview, and select employees
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
  • Compute figures such as balances, totals, or commissions
  • Coordinate activities with other supervisory personnel or with other work units or departments
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules
  • Develop work schedules according to budgets and workloads
  • Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes
  • Keep informed of provisions of labor-management agreements and their effects on departmental operations
  • Discuss work problems or grievances with union representatives
  • Coordinate or perform activities associated with shipping, receiving, distribution, or transportation
  • Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services
  • Arrange for necessary maintenance or repair work

Cannot be sped up

5
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
  • Train or instruct employees in job duties or company policies or arrange for training to be provided
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work
  • Monitor inventory levels and requisition or purchase supplies as needed
  • Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored
What this does not say

This is not a prediction about your job

Nobody surveyed an employer. Tasks are counted equally, so a percentage here is a share of the list rather than a share of your week. And the ratings were made in 2023, which makes every figure a floor rather than a ceiling.

It must never be used to select anyone for redundancy. The full limits are here.

Where to go next

This is the standard task list for the title. The useful next question is which of the tasks you actually do should go near AI, and which should not.

Sort your own tasks Read the full report

Exposure ratings from Eloundou, Manning, Mishkin and Rock, GPTs are GPTs: Labor market impact potential of LLMs, Science 384, 1306–1308, 2024, used under the MIT licence. This page includes information from the O*NET Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. People Team AI has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Employment figures from the US Bureau of Labor Statistics.