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How exposed to AI is a First-Line Supervisors of Retail Sales Worker?

Of the 21 tasks O*NET lists for first-line supervisors of retail sales workers, 4 could be done in half the time with a chat window today. 7 cannot be sped up at all. Here is which.

Exposure means published research judged an AI could halve the time a task takes, at the same quality. It does not mean the task stops needing a person. How to read this

Also called
Bakery ManagerDelicatessen ManagerDepartment ManagerDepartment SupervisorGrocery ManagerKey CarrierMeat Department ManagerParts Sales ManagerShift ManagerStore Manager
Reachable today Needs software built first Cannot be sped up
21
tasks rated for this occupation
0%
hold a degree, from a survey of 30
1143k
people do this job in the US
15 of 22
least protected in sales

Every task, and what AI can do with it

These are O*NET's task statements for this occupation, exactly as written, sorted into the three bands by the ratings behind this report. Nothing has been reworded.

Reachable with a chat window today

4
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
  • Establish and implement policies, goals, objectives, and procedures for the department
  • Formulate pricing policies for merchandise, according to profitability requirements
  • Establish credit policies and operating procedures

Only with software built on top

10
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Assign employees to specific duties
  • Keep records of purchases, sales, and requisitions
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards
  • Enforce safety, health, and security rules
  • Estimate consumer demand and determine the types and amounts of goods to be sold
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
  • Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy
  • Plan budgets and authorize payments and merchandise returns

Cannot be sped up

7
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Instruct staff on how to handle difficult and complicated sales
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
  • Review inventory and sales records to prepare reports for management and budget departments
  • Inventory stock and reorder when inventory drops to a specified level
  • Examine products purchased for resale or received for storage to assess the condition of each product or item
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
What this does not say

This is not a prediction about your job

Nobody surveyed an employer. Tasks are counted equally, so a percentage here is a share of the list rather than a share of your week. And the ratings were made in 2023, which makes every figure a floor rather than a ceiling.

It must never be used to select anyone for redundancy. The full limits are here.

Where to go next

This is the standard task list for the title. The useful next question is which of the tasks you actually do should go near AI, and which should not.

Sort your own tasks Read the full report

Exposure ratings from Eloundou, Manning, Mishkin and Rock, GPTs are GPTs: Labor market impact potential of LLMs, Science 384, 1306–1308, 2024, used under the MIT licence. This page includes information from the O*NET Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. People Team AI has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Employment figures from the US Bureau of Labor Statistics.