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How exposed to AI is a Flight Attendant?

Of the 25 tasks O*NET lists for flight attendants, 1 could be done in half the time with a chat window today. 19 cannot be sped up at all. Here is which.

Exposure means published research judged an AI could halve the time a task takes, at the same quality. It does not mean the task stops needing a person. How to read this

Also called
Flight AttendantIn-Flight Crew MemberInflight Services Flight AttendantInternational Flight AttendantPurser
Reachable today Needs software built first Cannot be sped up
25
tasks rated for this occupation
12%
hold a degree, from a survey of 27
97k
people do this job in the US
31 of 52
least protected in transport

Every task, and what AI can do with it

These are O*NET's task statements for this occupation, exactly as written, sorted into the three bands by the ratings behind this report. Nothing has been reworded.

Reachable with a chat window today

1
  • Operate audio and video systems

Only with software built on top

5
  • Prepare passengers and aircraft for landing, following procedures
  • Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers
  • Announce flight delays and descent preparations
  • Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules
  • Inspect passenger tickets to verify information and to obtain destination information

Cannot be sped up

19
  • Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order
  • Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets
  • Monitor passenger behavior to identify threats to the safety of the crew and other passengers
  • Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings
  • Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing
  • Administer first aid to passengers in distress
  • Determine special assistance needs of passengers, such as small children, the elderly, or disabled persons
  • Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers
  • Reassure passengers when situations, such as turbulence, are encountered
  • Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply
  • Greet passengers boarding aircraft and direct them to assigned seats
  • Assist passengers entering or disembarking the aircraft
  • Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets
  • Inspect and clean cabins, checking for any problems and making sure that cabins are in order
  • Collect money for meals and beverages
  • Heat and serve prepared foods
  • Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage
  • Take inventory of headsets, alcoholic beverages, and money collected
  • Sell alcoholic beverages to passengers
What this does not say

This is not a prediction about your job

Nobody surveyed an employer. Tasks are counted equally, so a percentage here is a share of the list rather than a share of your week. And the ratings were made in 2023, which makes every figure a floor rather than a ceiling.

It must never be used to select anyone for redundancy. The full limits are here.

Where to go next

This is the standard task list for the title. The useful next question is which of the tasks you actually do should go near AI, and which should not.

Sort your own tasks Read the full report

Exposure ratings from Eloundou, Manning, Mishkin and Rock, GPTs are GPTs: Labor market impact potential of LLMs, Science 384, 1306–1308, 2024, used under the MIT licence. This page includes information from the O*NET Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. People Team AI has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Employment figures from the US Bureau of Labor Statistics.