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How exposed to AI is a General and Operations Manager?

Of the 17 tasks O*NET lists for general and operations managers, 2 could be done in half the time with a chat window today. 6 cannot be sped up at all. Here is which.

Exposure means published research judged an AI could halve the time a task takes, at the same quality. It does not mean the task stops needing a person. How to read this

Also called
Business ManagerCenter ManagerDepartment ManagerDistrict ManagerGeneral Manager (GM)Operations DirectorOperations General Manager (Operations GM)Operations ManagerPlant SuperintendentStore Manager
Reachable today Needs software built first Cannot be sped up
17
tasks rated for this occupation
28%
hold a degree, from a survey of 28
2985k
people do this job in the US
31 of 56
least protected in management

Every task, and what AI can do with it

These are O*NET's task statements for this occupation, exactly as written, sorted into the three bands by the ratings behind this report. Nothing has been reworded.

Reachable with a chat window today

2
  • Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members
  • Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management

Only with software built on top

9
  • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
  • Prepare staff work schedules and assign specific duties
  • Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency
  • Plan or direct activities, such as sales promotions, that require coordination with other department managers
  • Set prices or credit terms for goods or services, based on forecasts of customer demand
  • Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations
  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
  • Direct non-merchandising departments of businesses, such as advertising or purchasing

Cannot be sped up

6
  • Direct administrative activities directly related to making products or providing services
  • Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits
  • Perform personnel functions, such as selection, training, or evaluation
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
  • Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities
  • Plan store layouts or design displays
What this does not say

This is not a prediction about your job

Nobody surveyed an employer. Tasks are counted equally, so a percentage here is a share of the list rather than a share of your week. And the ratings were made in 2023, which makes every figure a floor rather than a ceiling.

It must never be used to select anyone for redundancy. The full limits are here.

Where to go next

This is the standard task list for the title. The useful next question is which of the tasks you actually do should go near AI, and which should not.

Sort your own tasks Read the full report

Exposure ratings from Eloundou, Manning, Mishkin and Rock, GPTs are GPTs: Labor market impact potential of LLMs, Science 384, 1306–1308, 2024, used under the MIT licence. This page includes information from the O*NET Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. People Team AI has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Employment figures from the US Bureau of Labor Statistics.