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How exposed to AI is a Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop?

Of the 22 tasks O*NET lists for hosts and hostesses, restaurant, lounge, and coffee shop, 5 could be done in half the time with a chat window today. 11 cannot be sped up at all. Here is which.

Exposure means published research judged an AI could halve the time a task takes, at the same quality. It does not mean the task stops needing a person. How to read this

Also called
Buffet HostessDining CoordinatorGeneral TellerGreeterHospitality CoordinatorHostHost CoordinatorHostessMaitre D' (Maitre d'hotel)Seater
Reachable today Needs software built first Cannot be sped up
22
tasks rated for this occupation
13%
hold a degree, from a survey of 22
325k
people do this job in the US
1 of 16
least protected in food preparation

Every task, and what AI can do with it

These are O*NET's task statements for this occupation, exactly as written, sorted into the three bands by the ratings behind this report. Nothing has been reworded.

Reachable with a chat window today

5
  • Answer telephone calls and respond to inquiries or transfer calls
  • Inform patrons of establishment specialties and features
  • Direct patrons to coatrooms and waiting areas, such as lounges
  • Plan parties or other special events and services
  • Confer with other staff to help plan establishments' menus

Only with software built on top

6
  • Provide guests with menus
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
  • Receive and record patrons' dining reservations
  • Prepare cash receipts after establishments close, and make bank deposits
  • Prepare staff work schedules
  • Perform marketing and advertising services

Cannot be sped up

11
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
  • Greet guests and seat them at tables or in waiting areas
  • Operate cash registers to accept payments for food and beverages
  • Take and prepare to-go orders
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
  • Inspect dining and serving areas to ensure cleanliness and proper setup
  • Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary
  • Assist other restaurant workers by serving food and beverages, or by bussing tables
  • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
  • Hire, train, and supervise food and beverage service staff
  • Order or requisition supplies and equipment for tables and serving stations
What this does not say

This is not a prediction about your job

Nobody surveyed an employer. Tasks are counted equally, so a percentage here is a share of the list rather than a share of your week. And the ratings were made in 2023, which makes every figure a floor rather than a ceiling.

It must never be used to select anyone for redundancy. The full limits are here.

Where to go next

This is the standard task list for the title. The useful next question is which of the tasks you actually do should go near AI, and which should not.

Sort your own tasks Read the full report

Exposure ratings from Eloundou, Manning, Mishkin and Rock, GPTs are GPTs: Labor market impact potential of LLMs, Science 384, 1306–1308, 2024, used under the MIT licence. This page includes information from the O*NET Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. People Team AI has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Employment figures from the US Bureau of Labor Statistics.