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How exposed to AI is a Hotel, Motel, and Resort Desk Clerk?

Of the 20 tasks O*NET lists for hotel, motel, and resort desk clerks, 4 could be done in half the time with a chat window today. 8 cannot be sped up at all. Here is which.

Exposure means published research judged an AI could halve the time a task takes, at the same quality. It does not mean the task stops needing a person. How to read this

Also called
Desk ClerkFront Desk AgentFront Desk AssociateFront Desk ClerkFront Office AgentGuest Service AgentGuest Service RepresentativeGuest Services Agent (GSA)Night Auditor
Reachable today Needs software built first Cannot be sped up
20
tasks rated for this occupation
5%
hold a degree, from a survey of 44
220k
people do this job in the US
37 of 51
least protected in office and admin

Every task, and what AI can do with it

These are O*NET's task statements for this occupation, exactly as written, sorted into the three bands by the ratings behind this report. Nothing has been reworded.

Reachable with a chat window today

4
  • Record guest comments or complaints, referring customers to managers as necessary
  • Transmit and receive messages, using telephones or telephone switchboards
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
  • Date-stamp, sort, and rack incoming mail and messages

Only with software built on top

8
  • Contact housekeeping or maintenance staff when guests report problems
  • Keep records of room availability and guests' accounts, manually or using computers
  • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers
  • Review accounts and charges with guests during the check out process
  • Compute bills, collect payments, and make change for guests
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
  • Plan, schedule or supervise the work of other employees

Cannot be sped up

8
  • Greet, register, and assign rooms to guests of hotels or motels
  • Issue room keys and escort instructions to bellhops
  • Make and confirm reservations
  • Verify customers' credit, and establish how the customer will pay for the accommodation
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies
  • Arrange tours, taxis, or restaurant reservations for customers
  • Deposit guests' valuables in hotel safes or safe-deposit boxes
What this does not say

This is not a prediction about your job

Nobody surveyed an employer. Tasks are counted equally, so a percentage here is a share of the list rather than a share of your week. And the ratings were made in 2023, which makes every figure a floor rather than a ceiling.

It must never be used to select anyone for redundancy. The full limits are here.

Where to go next

This is the standard task list for the title. The useful next question is which of the tasks you actually do should go near AI, and which should not.

Sort your own tasks Read the full report

Exposure ratings from Eloundou, Manning, Mishkin and Rock, GPTs are GPTs: Labor market impact potential of LLMs, Science 384, 1306–1308, 2024, used under the MIT licence. This page includes information from the O*NET Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. People Team AI has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Employment figures from the US Bureau of Labor Statistics.