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How exposed to AI is a Medical Secretaries and Administrative Assistant?

Of the 16 tasks O*NET lists for medical secretaries and administrative assistants, 6 could be done in half the time with a chat window today. 2 cannot be sped up at all. Here is which.

Exposure means published research judged an AI could halve the time a task takes, at the same quality. It does not mean the task stops needing a person. How to read this

Also called
Clinic Office AssistantFront Desk ReceptionistMedical Office SpecialistMedical ReceptionistMedical SecretaryPhysician Office SpecialistSecretaryUnit ClerkUnit Support RepresentativeWard Clerk
Reachable today Needs software built first Cannot be sped up
16
tasks rated for this occupation
0%
hold a degree, from a survey of 26
657k
people do this job in the US
7 of 51
least protected in office and admin

Every task, and what AI can do with it

These are O*NET's task statements for this occupation, exactly as written, sorted into the three bands by the ratings behind this report. Nothing has been reworded.

Reachable with a chat window today

6
  • Answer telephones and direct calls to appropriate staff
  • Complete insurance or other claim forms
  • Transmit correspondence or medical records by mail, e-mail, or fax
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records
  • Arrange hospital admissions for patients
  • Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings

Only with software built on top

8
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
  • Maintain medical records, technical library, or correspondence files
  • Receive and route messages or documents, such as laboratory results, to appropriate staff
  • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
  • Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records
  • Compile and record medical charts, reports, or correspondence, using typewriter or personal computer
  • Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders

Cannot be sped up

2
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
  • Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies
What this does not say

This is not a prediction about your job

Nobody surveyed an employer. Tasks are counted equally, so a percentage here is a share of the list rather than a share of your week. And the ratings were made in 2023, which makes every figure a floor rather than a ceiling.

It must never be used to select anyone for redundancy. The full limits are here.

Where to go next

This is the standard task list for the title. The useful next question is which of the tasks you actually do should go near AI, and which should not.

Sort your own tasks Read the full report

Exposure ratings from Eloundou, Manning, Mishkin and Rock, GPTs are GPTs: Labor market impact potential of LLMs, Science 384, 1306–1308, 2024, used under the MIT licence. This page includes information from the O*NET Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. People Team AI has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Employment figures from the US Bureau of Labor Statistics.