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How exposed to AI is a Office Clerks, General?

Of the 21 tasks O*NET lists for office clerks, general, 5 could be done in half the time with a chat window today. 5 cannot be sped up at all. Here is which.

Exposure means published research judged an AI could halve the time a task takes, at the same quality. It does not mean the task stops needing a person. How to read this

Also called
Administrative Clerk (Admin Clerk)Clerical AideClerical AssistantClerkGeneral ClerkOffice AssistantOffice ClerkOffice Services SpecialistOffice Support Assistant
Reachable today Needs software built first Cannot be sped up
21
tasks rated for this occupation
0%
hold a degree, from a survey of 75
2578k
people do this job in the US
26 of 51
least protected in office and admin

Every task, and what AI can do with it

These are O*NET's task statements for this occupation, exactly as written, sorted into the three bands by the ratings behind this report. Nothing has been reworded.

Reachable with a chat window today

5
  • Answer telephones, direct calls, and take messages
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
  • Complete and mail bills, contracts, policies, invoices, or checks
  • Process and prepare documents, such as business or government forms and expense reports
  • Make travel arrangements for office personnel

Only with software built on top

11
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities
  • Review files, records, and other documents to obtain information to respond to requests
  • Compute, record, and proofread data and other information, such as records or reports
  • Complete work schedules, manage calendars, and arrange appointments
  • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters
  • Inventory and order materials, supplies, and services
  • Deliver messages and run errands
  • Monitor and direct the work of lower-level clerks
  • Prepare meeting agendas, attend meetings, and record and transcribe minutes
  • Count, weigh, measure, or organize materials

Cannot be sped up

5
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
  • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions
  • Train other staff members to perform work activities, such as using computer applications
  • Troubleshoot problems involving office equipment, such as computer hardware and software
What this does not say

This is not a prediction about your job

Nobody surveyed an employer. Tasks are counted equally, so a percentage here is a share of the list rather than a share of your week. And the ratings were made in 2023, which makes every figure a floor rather than a ceiling.

It must never be used to select anyone for redundancy. The full limits are here.

Where to go next

This is the standard task list for the title. The useful next question is which of the tasks you actually do should go near AI, and which should not.

Sort your own tasks Read the full report

Exposure ratings from Eloundou, Manning, Mishkin and Rock, GPTs are GPTs: Labor market impact potential of LLMs, Science 384, 1306–1308, 2024, used under the MIT licence. This page includes information from the O*NET Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. People Team AI has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Employment figures from the US Bureau of Labor Statistics.