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How exposed to AI is a Order Clerk?

Of the 19 tasks O*NET lists for order clerks, 8 could be done in half the time with a chat window today. 4 cannot be sped up at all. Here is which.

Exposure means published research judged an AI could halve the time a task takes, at the same quality. It does not mean the task stops needing a person. How to read this

Also called
Hub AssociateMaterials SpecialistOrder AnalystOrder ClerkOrder Entry Administrator (Order Entry Admin)Order Entry Representative (Order Entry Rep)Order Processing ClerkOrder TakerWarehouse ClerkWarehouse Person
Reachable today Needs software built first Cannot be sped up
19
tasks rated for this occupation
12%
hold a degree, from a survey of only 16
134k
people do this job in the US
22 of 51
least protected in office and admin

Every task, and what AI can do with it

These are O*NET's task statements for this occupation, exactly as written, sorted into the three bands by the ratings behind this report. Nothing has been reworded.

Reachable with a chat window today

8
  • Receive and respond to customer complaints
  • Recommend merchandise or services that will meet customers' needs
  • Prepare invoices, shipping documents, and contracts
  • Direct specified departments or units to prepare and ship orders to designated locations
  • Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing
  • Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits
  • File copies of orders received, or post orders on records
  • Recommend type of packing or labeling needed on order

Only with software built on top

7
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms
  • Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments
  • Compute total charges for merchandise or services and shipping charges
  • Notify departments when supplies of specific items are low, or when orders would deplete available supplies
  • Adjust inventory records to reflect product movement
  • Calculate and compile order-related statistics, and prepare reports for management

Cannot be sped up

4
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing
  • Inspect outgoing work for compliance with customers' specifications
  • Check inventory records to determine availability of requested merchandise
What this does not say

This is not a prediction about your job

Nobody surveyed an employer. Tasks are counted equally, so a percentage here is a share of the list rather than a share of your week. And the ratings were made in 2023, which makes every figure a floor rather than a ceiling.

It must never be used to select anyone for redundancy. The full limits are here.

Where to go next

This is the standard task list for the title. The useful next question is which of the tasks you actually do should go near AI, and which should not.

Sort your own tasks Read the full report

Exposure ratings from Eloundou, Manning, Mishkin and Rock, GPTs are GPTs: Labor market impact potential of LLMs, Science 384, 1306–1308, 2024, used under the MIT licence. This page includes information from the O*NET Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. People Team AI has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Employment figures from the US Bureau of Labor Statistics.