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How exposed to AI is a Public Safety Telecommunicator?

Of the 18 tasks O*NET lists for public safety telecommunicators, 7 could be done in half the time with a chat window today. 6 cannot be sped up at all. Here is which.

Exposure means published research judged an AI could halve the time a task takes, at the same quality. It does not mean the task stops needing a person. How to read this

Also called
911 DispatcherCommunications OfficerCommunications OperatorCommunications SpecialistEmergency Communications DispatcherEmergency Communications Operator (ECO)Police DispatcherPublic Safety DispatcherTelecommunicator
Reachable today Needs software built first Cannot be sped up
18
tasks rated for this occupation
5%
hold a degree, from a survey of 26
97k
people do this job in the US
34 of 51
least protected in office and admin

Every task, and what AI can do with it

These are O*NET's task statements for this occupation, exactly as written, sorted into the three bands by the ratings behind this report. Nothing has been reworded.

Reachable with a chat window today

7
  • Question callers to determine their locations and the nature of their problems to determine type of response needed
  • Record details of calls, dispatches, and messages
  • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city
  • Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations
  • Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files
  • Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies

Only with software built on top

5
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures
  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles
  • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification
  • Maintain access to, and security of, highly sensitive materials
  • Learn material and pass required tests for certification

Cannot be sped up

6
  • Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area
  • Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions
  • Provide emergency medical instructions to callers
  • Operate and maintain mobile dispatch vehicles and equipment
  • Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments
  • Test and adjust communication and alarm systems, and report malfunctions to maintenance units
What this does not say

This is not a prediction about your job

Nobody surveyed an employer. Tasks are counted equally, so a percentage here is a share of the list rather than a share of your week. And the ratings were made in 2023, which makes every figure a floor rather than a ceiling.

It must never be used to select anyone for redundancy. The full limits are here.

Where to go next

This is the standard task list for the title. The useful next question is which of the tasks you actually do should go near AI, and which should not.

Sort your own tasks Read the full report

Exposure ratings from Eloundou, Manning, Mishkin and Rock, GPTs are GPTs: Labor market impact potential of LLMs, Science 384, 1306–1308, 2024, used under the MIT licence. This page includes information from the O*NET Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. People Team AI has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Employment figures from the US Bureau of Labor Statistics.