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How exposed to AI is a Receptionists and Information Clerk?

Of the 19 tasks O*NET lists for receptionists and information clerks, 8 could be done in half the time with a chat window today. 5 cannot be sped up at all. Here is which.

Exposure means published research judged an AI could halve the time a task takes, at the same quality. It does not mean the task stops needing a person. How to read this

Also called
Clerk SpecialistFront Desk ReceptionistGreeterInformation Assistant (Info Assistant)Medical ReceptionistMember Services Representative (Member Services Rep)Office AssistantReceptionistRegistration ClerkScheduler
Reachable today Needs software built first Cannot be sped up
19
tasks rated for this occupation
0%
hold a degree, from a survey of 32
983k
people do this job in the US
27 of 51
least protected in office and admin

Every task, and what AI can do with it

These are O*NET's task statements for this occupation, exactly as written, sorted into the three bands by the ratings behind this report. Nothing has been reworded.

Reachable with a chat window today

8
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
  • Hear and resolve complaints from customers or the public
  • File and maintain records
  • Transmit information or documents to customers, using computer, mail, or facsimile machine
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
  • Process and prepare memos, correspondence, travel vouchers, or other documents
  • Take orders for merchandise or materials and send them to the proper departments to be filled
  • Schedule space or equipment for special programs and prepare lists of participants

Only with software built on top

6
  • Schedule appointments and maintain and update appointment calendars
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
  • Analyze data to determine answers to questions from customers or members of the public
  • Calculate and quote rates for tours, stocks, insurance policies, or other products or services
  • Keep a current record of staff members' whereabouts and availability
  • Enroll individuals to participate in programs and notify them of their acceptance

Cannot be sped up

5
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
  • Receive payment and record receipts for services
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area
  • Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park
What this does not say

This is not a prediction about your job

Nobody surveyed an employer. Tasks are counted equally, so a percentage here is a share of the list rather than a share of your week. And the ratings were made in 2023, which makes every figure a floor rather than a ceiling.

It must never be used to select anyone for redundancy. The full limits are here.

Where to go next

This is the standard task list for the title. The useful next question is which of the tasks you actually do should go near AI, and which should not.

Sort your own tasks Read the full report

Exposure ratings from Eloundou, Manning, Mishkin and Rock, GPTs are GPTs: Labor market impact potential of LLMs, Science 384, 1306–1308, 2024, used under the MIT licence. This page includes information from the O*NET Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. People Team AI has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Employment figures from the US Bureau of Labor Statistics.