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How exposed to AI is a Reservation and Transportation Ticket Agents and Travel Clerk?

Of the 21 tasks O*NET lists for reservation and transportation ticket agents and travel clerks, 7 could be done in half the time with a chat window today. 6 cannot be sped up at all. Here is which.

Exposure means published research judged an AI could halve the time a task takes, at the same quality. It does not mean the task stops needing a person. How to read this

Also called
Airline Ticket AgentAirport Sales AgentCustomer Service AgentReservation AgentReservationistReservations AgentReservations and Ticketing AgentStation AgentTicket AgentTour Sales Representative
Reachable today Needs software built first Cannot be sped up
21
tasks rated for this occupation
1%
hold a degree, from a survey of 22
101k
people do this job in the US
29 of 51
least protected in office and admin

Every task, and what AI can do with it

These are O*NET's task statements for this occupation, exactly as written, sorted into the three bands by the ratings behind this report. Nothing has been reworded.

Reachable with a chat window today

7
  • Examine passenger documentation to determine destinations and to assign boarding passes
  • Confer with customers to determine their service requirements and travel preferences
  • Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries
  • Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements
  • Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers
  • Promote particular destinations, tour packages, and other travel services

Only with software built on top

8
  • Announce arrival and departure information, using public address systems
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers
  • Provide clients with assistance in preparing required travel documents and forms
  • Prepare customer invoices and accept payment
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps
  • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations
  • Contact motel, hotel, resort, and travel operators to obtain current advertising literature

Cannot be sped up

6
  • Trace lost, delayed, or misdirected baggage for customers
  • Check baggage and cargo and direct passengers to designated locations for loading
  • Provide boarding or disembarking assistance to passengers needing special assistance
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available
  • Keep information facilities clean during operation
  • Open or close information facilities
What this does not say

This is not a prediction about your job

Nobody surveyed an employer. Tasks are counted equally, so a percentage here is a share of the list rather than a share of your week. And the ratings were made in 2023, which makes every figure a floor rather than a ceiling.

It must never be used to select anyone for redundancy. The full limits are here.

Where to go next

This is the standard task list for the title. The useful next question is which of the tasks you actually do should go near AI, and which should not.

Sort your own tasks Read the full report

Exposure ratings from Eloundou, Manning, Mishkin and Rock, GPTs are GPTs: Labor market impact potential of LLMs, Science 384, 1306–1308, 2024, used under the MIT licence. This page includes information from the O*NET Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. People Team AI has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Employment figures from the US Bureau of Labor Statistics.