How exposed to AI is a Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel?

Q: Will AI replace Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel?

Nothing in this data answers that. It measures whether an AI could halve the time a task takes, not whether an employer keeps the role. 20 per cent of the tasks listed for this occupation cannot be sped up at all.

Q: Which parts of a Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel job can AI already do?

5 of the 15 tasks listed for this occupation were rated as ones a chat window could finish in half the time.

Of the 15 tasks O*NET lists for sales representatives of services, except advertising, insurance, financial services, and travel, 5 could be done in half the time with a chat window today. 3 cannot be sped up at all. Here is which.

Exposure means published research judged an AI could halve the time a task takes, at the same quality. It does not mean the task stops needing a person. How to read this

Also called

33%

47%

20%

Reachable today Needs software built first Cannot be sped up

15: tasks rated for this occupation
1026k: people do this job in the US
6 of 22: least protected in sales

Every task, and what AI can do with it

These are O*NET's task statements for this occupation, exactly as written, sorted into the three bands by the ratings behind this report. Nothing has been reworded.

Reachable with a chat window today

Answer customers' questions about services, prices, availability, or credit terms
Create forms or agreements to complete sales
Distribute promotional materials at meetings, conferences, or trade shows
Emphasize or recommend service features based on knowledge of customers' needs and vendor capabilities and limitations
Identify prospective customers using business directories, leads from clients, or information from conferences or trade shows

Only with software built on top

Compute and compare costs of services
Develop sales presentations or proposals to explain service specifications
Inform customers of contracts or other information pertaining to purchased services
Maintain customer records using automated systems
Monitor market conditions, innovations, and competitors' services, prices, and sales
Negotiate prices or terms of sales or service agreements
Quote prices, credit terms, contract terms, or fulfillment dates for services

Cannot be sped up

Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments
Consult with clients after sales or contract signings to resolve problems and provide ongoing support
Contact prospective or existing customers to discuss how services can meet their needs

What this does not say

This is not a prediction about your job

Nobody surveyed an employer. Tasks are counted equally, so a percentage here is a share of the list rather than a share of your week. And the ratings were made in 2023, which makes every figure a floor rather than a ceiling.

It must never be used to select anyone for redundancy. The full limits are here.

Where to go next

This is the standard task list for the title. The useful next question is which of the tasks you actually do should go near AI, and which should not.

Sort your own tasks Read the full report

Exposure ratings from Eloundou, Manning, Mishkin and Rock, GPTs are GPTs: Labor market impact potential of LLMs, Science 384, 1306–1308, 2024, used under the MIT licence. This page includes information from the O*NET Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. People Team AI has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Employment figures from the US Bureau of Labor Statistics.