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How exposed to AI is a Teller?

Of the 29 tasks O*NET lists for tellers, 8 could be done in half the time with a chat window today. 14 cannot be sped up at all. Here is which.

Exposure means published research judged an AI could halve the time a task takes, at the same quality. It does not mean the task stops needing a person. How to read this

Also called
Account RepresentativeBank TellerBranch Operations SpecialistCustomer Relationship SpecialistCustomer Service Associate (CSA)Financial Services Representative (FSR)Member Services RepresentativePersonal Banking RepresentativeRoving TellerTeller
Reachable today Needs software built first Cannot be sped up
29
tasks rated for this occupation
8%
hold a degree, from a survey of 25
364k
people do this job in the US
42 of 51
least protected in office and admin

Every task, and what AI can do with it

These are O*NET's task statements for this occupation, exactly as written, sorted into the three bands by the ratings behind this report. Nothing has been reworded.

Reachable with a chat window today

8
  • Resolve problems or discrepancies concerning customers' accounts
  • Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
  • Answer telephones and assist customers with their questions
  • Perform clerical tasks, such as typing, filing, and microfilm photography
  • Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items
  • Quote unit exchange rates, following daily international rate sheets or computer displays
  • Issue checks to bond owners in settlement of transactions
  • Inform customers about foreign currency regulations and compute transaction fees for currency exchanges

Only with software built on top

7
  • Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines
  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts
  • Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents
  • Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds
  • Compute financial fees, interest, and service charges
  • Process and maintain records of customer loans
  • Prepare work schedules for staff

Cannot be sped up

14
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
  • Monitor bank vaults to ensure cash balances are correct
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
  • Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank
  • Prepare and verify cashier's checks
  • Identify transaction mistakes when debits and credits do not balance
  • Carry out special services for customers, such as ordering bank cards and checks
  • Sort and file deposit slips and checks
  • Receive and count daily inventories of cash, drafts, and travelers' checks
  • Order a supply of cash to meet daily needs
  • Arrange monies received in cash boxes and coin dispensers according to denomination
  • Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due
  • Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations
  • Count, verify, and post armored car deposits
What this does not say

This is not a prediction about your job

Nobody surveyed an employer. Tasks are counted equally, so a percentage here is a share of the list rather than a share of your week. And the ratings were made in 2023, which makes every figure a floor rather than a ceiling.

It must never be used to select anyone for redundancy. The full limits are here.

Where to go next

This is the standard task list for the title. The useful next question is which of the tasks you actually do should go near AI, and which should not.

Sort your own tasks Read the full report

Exposure ratings from Eloundou, Manning, Mishkin and Rock, GPTs are GPTs: Labor market impact potential of LLMs, Science 384, 1306–1308, 2024, used under the MIT licence. This page includes information from the O*NET Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. People Team AI has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Employment figures from the US Bureau of Labor Statistics.